Refund and Returns Policy

Overview

If something isn't right with your order, please contact us for order assistance. Please review our Returns Policy and instructions below. Items that are returned that meet the criteria will be issued a store credit towards the purchase of your next item or an exchange. All policies described below apply only to online purchases made through our website.

HOW TO MAKE A RETURN

  1. Make sure your item fits our return criteria below.
  2. Email us at sales@kimchisoony.com with:
    • Order #
    • Reason for your return.
    • Please specify if your item was a gift.
    • We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
  3. Items that are returned will be issued a store credit in the form of a gift card towards a purchase of your next item.
  4. Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customers are responsible for any associated shipping charges.

RETURNS CRITERIA

  • Items must be returned within 10 days of receiving it.
  • All items must be in the original packaging.
  • All shipping costs are the responsibility of the customer and is non-refundable.

Items with any of the following conditions cannot returned:

  • Items that have been damaged through customer use or abused.
  • Items not purchased through kimchisoony.com or kimchibysoony.com

*Note: Returned products will be inspected. Refunds will be issued as store credit in the form of a gift card.

TERMS & CONDITIONS

  • Returns will be processed within 5-10 business days upon receipt of the package.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • We inspect all Returns and reserve the right to deny or refuse a full refund based on the returned condition.
  • Returns that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees, or denial.
  • You will receive an email confirmation once your Return or Exchange has been processed.
  • By purchasing from BeyondPolish.com, you accept these terms and conditions.

Need assistance? Please contact us.r questions related to refunds and returns.